Cancellation/Refund Policy

Effective Date: 10/02/2016

Thank you for choosing eWaveTech ("we," "us," or "our"). This Cancellation/Refund Policy outlines the terms and conditions regarding cancellations and refunds for services or products provided by eWaveTech. By using our services or purchasing our products, you agree to the terms outlined in this policy.

1. Cancellation of Services: a. Cancellation by the Customer: If you wish to cancel your services, please contact our customer support team or follow the cancellation instructions provided in your account. The cancellation request must be submitted in writing and include all necessary information to identify your account or order.

b. Cancellation by eWaveTech: We reserve the right to cancel or suspend services at our discretion. If we cancel a service for any reason, we will provide notice to you and refund any unused portion of fees paid for the canceled service, unless the cancellation is due to a violation of our terms of service or acceptable use policy.

2. Refunds: a. Refund Eligibility: Refunds are issued in accordance with the specific terms and conditions of each service or product. Not all services or products may be eligible for a refund. Please refer to the terms and conditions provided at the time of purchase or contact our customer support team for more information.

b. Refund Requests: To request a refund, you must contact our customer support team and provide all necessary details and documentation to support your refund claim. Refund requests must be submitted within the specified refund period outlined in the service or product terms and conditions.

c. Refund Processing: Once a refund request is received, we will review the request and notify you of the approval or denial of your refund. If approved, we will initiate the refund process within a reasonable timeframe. The refund will be processed using the same payment method used for the original purchase, unless otherwise agreed upon.

d. Non-Refundable Items: Certain services or products may be non-refundable. This may include, but is not limited to, domain name registrations, custom development services, or third-party services integrated with our products. Please refer to the specific terms and conditions provided at the time of purchase for more information.

3. Pro-rated Refunds: In some cases, if you cancel a service before the end of a billing cycle, you may be eligible for a pro-rated refund for the unused portion of the service. Pro-rated refunds are calculated based on the remaining days in the billing cycle and any applicable cancellation fees or terms outlined in the service agreement.

4. Changes to the Cancellation/Refund Policy: We reserve the right to modify or update this Cancellation/Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services or products after the posting of any changes constitutes your acceptance of the modified policy.

5. Contact Us: If you have any questions or concerns regarding our Cancellation/Refund Policy, please contact our customer support team using the contact information provided on our website.

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Cancellation/Refund Policy.